Last updated: 5 September 2026
This Privacy Policy explains how The Cove Nest Real Estate LLC (“The Cove Nest”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit thecovenest.ae, contact us or use our real estate services.
Information we collect
When you submit an enquiry, we may collect your full name, email address, phone or WhatsApp number, enquiry type, preferred community, budget, message and any other information you choose to provide about your property requirements or property.
We may also collect records of communications with you and limited technical information such as your IP address, browser or device information, referring pages and security or anti-spam data.
How we use your information
We use personal information to:
- respond to enquiries and provide requested property information;
- arrange consultations, calls, viewings or other requested services;
- match buyers and tenants with suitable properties;
- assist sellers and landlords with property-related enquiries;
- maintain business records and improve our services;
- protect our website, prevent spam and investigate misuse; and
- meet applicable legal and regulatory obligations.
Depending on the circumstances and applicable law, we process information with your consent, to take steps at your request, to provide agreed services, to comply with legal obligations, or for legitimate business purposes that do not override your rights.
Contact forms and storage
Information submitted through our website contact form is delivered to our business email and may also be stored securely in our WordPress administration system so that our team can manage and respond to enquiries.
Cookies and website technology
Our website may use essential cookies and similar technologies required for security and normal site operation. Embedded content or third-party services may set their own cookies and process information under their own privacy policies. If we introduce non-essential analytics or marketing cookies, we will update this notice and provide any choices required by applicable law.
Who we share information with
We may share information only where reasonably necessary with authorised members of our team; providers supporting our website, hosting, email, forms and security; relevant property developers, owners, landlords, agents or professional advisers when needed to handle your request; and regulators, law-enforcement bodies or other authorities where required by law.
We do not sell or rent personal information.
International processing
Some technology or service providers may process information outside the United Arab Emirates. Where applicable, we take reasonable steps to ensure that appropriate safeguards are used.
How long we retain information
We retain personal information only for as long as reasonably necessary to handle your enquiry, provide services, maintain appropriate business records, resolve disputes and meet legal or regulatory requirements. When information is no longer needed, we take reasonable steps to delete or anonymise it.
Security
We use reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse or alteration. However, no online system or method of transmission can be guaranteed to be completely secure.
Your rights
Subject to applicable law, you may ask us to access, correct or delete your personal information, withdraw consent, or object to or restrict certain processing. We may need to verify your identity before responding and may retain information where the law requires or permits us to do so.
Third-party links
Our website may link to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy notices.
Children’s privacy
Our services are not directed to children under 18, and we do not knowingly collect personal information from children through this website.
Changes to this policy
We may update this Privacy Policy when our services, website practices or legal obligations change. The latest version will appear on this page with the updated date.
Contact us
For privacy questions or requests, contact The Cove Nest Real Estate LLC at info@thecovenest.com or call +971 52 450 0297.